Privacy Policy
This Privacy Policy explains how Cynical London ("we", "us") collects, uses and protects your personal information when you visit or make a purchase from cynicallondon.com.
Information we collect
- Details you provide, name, email, shipping and billing address, phone number and order details.
- Payment information, processed securely by our payment providers; we do not store full card details.
- Automatic data, device, browser, IP address and how you interact with our site, collected via cookies and similar technologies.
How we use your information
- To process and deliver your orders and provide customer support.
- To send order updates and, where you have opted in, marketing communications.
- To operate, secure and improve our website.
- To meet legal and accounting obligations and to prevent fraud.
Sharing your information
We share information with service providers who help us run our business, including our ecommerce platform (Shopify), payment processors, and shipping and fulfilment partners, only as needed to provide our services, and with authorities where required by law. We do not sell your personal information.
Cookies
We use cookies to keep your cart working, remember preferences and understand site usage. You can control cookies through your browser settings.
Your rights
Depending on where you live, you may have the right to access, correct, delete or port your data, or to object to or restrict certain processing. To exercise these rights, email us at the address below. You can unsubscribe from marketing at any time using the link in our emails.
Data retention and security
We keep personal information only as long as necessary for the purposes described above or as required by law, and we use appropriate measures to protect it.
Contact
For any privacy request, email hello@cynicallondon.com.